Store policy

Terms of Use of the Website komandabasketball.lv

The seller of the goods offered on this website is SIA “EM-JAY” (registration No. LV40103848411, address – Duntes iela 7, 2B, Rīga, LV-1012), hereinafter referred to as the Seller, on one side, and a natural or legal person who wishes to purchase, purchases, or may purchase goods, hereinafter referred to as the Buyer, on the other side, conclude the following Agreement:

Before starting to use the Seller’s website www.komandabasketball.lv (hereinafter – the Website), please read these Terms of Use carefully. These terms apply to all users of the Website (hereinafter – the Users). The use of the Website is considered confirmation that the Users have fully read, understood, and agree to comply with the Terms of Use (hereinafter – the Terms).

1. Seller’s Rights and Obligations

  • The Seller has the right to change the content or conditions of the Website at any time, as well as any information provided by the Buyer.

  • The Buyer agrees that the Seller is not responsible for any negative consequences such actions may cause and waives any claims in this regard.

  • The Seller has the right, without prior notice or consent, to block the Buyer’s access to the Website to protect the rights and legitimate interests of other persons or to comply with legal requirements.

2. Buyer’s Rights and Obligations

  • The Buyer must comply with these Terms, not infringe the rights of the Seller or third parties, provide true information about themselves, use secure electronic communication and data transmission tools, and not spread viruses that could interfere with the Website.

  • The Buyer must immediately inform the Seller if they become aware that their data is or may be used by third parties.

3. Delivery and Payment Procedures

  • The Buyer orders goods through the Website, specifying the product model and quantity.

  • The Buyer can pay for the goods using the payment tools integrated on the Website or by paying the invoice prepared and sent by the Seller to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature.

  • The Seller provides delivery of goods within one month if the goods are not in the store-warehouse. Goods can be picked up at the store-warehouse during working hours.

  • For goods available in stock, delivery to the Buyer’s specified address will be ensured within one calendar week.

  • The purchase confirmation document, when goods are delivered to the Buyer’s specified address, is the order document sent to the Buyer’s e-mail at the time of purchase.

  • The fact that the Buyer has received the goods is confirmed by the Buyer’s signature on the courier’s delivery note at the time of delivery.

4. Payment

  • Payment can be made via non-cash transfer using a Visa or MasterCard payment card.

  • Cash: pay in cash upon collection at our store-warehouse (Duntes iela 7, 2B, Rīga, LV-1012) or upon delivery (if selected).

  • Leasing: goods can be purchased on installment via our website or in-store.

  • Internet banking: pay through your online bank using our e-commerce payment options.

  • Bank transfer: pay according to the invoice issued by the Seller.

  • Bank card: pay by card at our store-warehouse.

5. Right of Withdrawal

  • The Buyer has the right to withdraw from the purchase within 14 calendar days from the date of receiving the goods by sending a withdrawal letter to the Seller.

  • The Seller will send the withdrawal form to the Buyer via e-mail upon request or provide a downloadable link on the Website.

  • The Buyer must return the goods to the Seller within 7 days after sending the withdrawal letter.

  • All return shipping costs are covered by the Buyer. Returned goods must be delivered to Duntes iela 7, 2B, Rīga, LV-1012, and be in full set and original condition.

  • Refunds will be made within five business days after the goods are returned, using the same payment method originally used.

  • The Buyer cannot exercise the right of withdrawal if:

    • the product’s material is damaged due to improper use;

    • the goods were custom-made for the Buyer;

    • mechanical parts of the goods were damaged due to the Buyer’s fault.

  • According to Article 12(6) of the Consumer Rights Protection Law of the Republic of Latvia, the consumer is responsible for maintaining the quality and safety of the product during the withdrawal period. The Seller reserves the right to deny withdrawal or withhold compensation if the goods are damaged, used carelessly, missing original packaging, or if the packaging is significantly damaged.

6. Copyright

  • The content of the Website (including original texts, photos, videos, etc.) is copyrighted by the Seller or third parties who have granted permission for publication.

  • It is prohibited to reproduce, sell, copy, adapt, or otherwise use any Website content without the Seller’s permission.

7. Legal Relations

  • Legal relations arising from these Terms are governed by the laws of the Republic of Latvia.

8. Data Processing

  • By entering the necessary information and placing an order on the Website, the Buyer confirms that they are aware and agree that their data will be collected, used, processed, and stored by the Seller in accordance with Latvian legislation to fulfill the order and deliver the goods.

  • By entering information, the Buyer agrees to receive e-mails related to their order processing.

9. Data Collection and Use

  • Personal data refers to information that the Seller obtains from the Buyer with consent in order to fulfill the purchase agreement and maintain communication.

  • Buyer data is collected when the Buyer provides contact information (name, surname, personal ID number, address, phone number, e-mail) on the Website or during a purchase.

  • All personal data provided by the Buyer is considered confidential, except in cases required by law.

  • The Seller may also collect non-personal data (e.g., gender, age, language, location) for statistical purposes only.

  • The Seller may use collected data to inform the Buyer about products, events, and news.

  • The Buyer may unsubscribe from such notifications at any time.

  • Buyer data is used to ensure delivery and fulfill purchase contract obligations.

  • The Seller undertakes to ensure proper data security.

  • All personal data held by SIA “EM-JAY” will be deleted upon request by the data subject, submitted in writing to info@komandabasketball.lv.

10. Data Access

The Seller may disclose Buyer data if:

  • it is necessary to identify, investigate, or take legal action against any person who may cause harm to another person, the Seller, or the Website;

  • it is required by law or by competent authorities.

The Buyer has the right, upon written request, to receive information about:

  • what data has been collected about them, the data source, and when it was last modified;

  • the purpose of data processing and the recipients of the data.

11. Use of Internet Protocol (IP) Addresses

  • An IP address is a set of numbers automatically assigned to a computer when connecting to an internet service provider and can be used to identify the device.

  • The Seller may collect IP addresses for system administration and website auditing purposes. The Seller does not link IP addresses to personal data, meaning that user sessions are recorded anonymously.

  • The Seller may use IP addresses to identify users if necessary to enforce compliance with the Website’s terms or protect the Website and its users.

12. Cookies

  • Cookies are small text files that record information about how often a user visits the Website and what actions they take. Cookies do not contain identifiable personal information, but if a user provides such data voluntarily, it may be linked.

  • The Seller may place cookies in the user’s browser.

  • You can manage or delete cookies at any time. Learn more at aboutcookies.org. You can delete all cookies or block them in your browser settings, but in that case, some services and features of the Website may not function properly.

13. Security

  • The Seller uses secure data systems and, if necessary, additional security measures to protect user data from loss, misuse, or alteration.

  • Access to user information is granted only to authorized Seller employees. While the Seller takes protective measures, it cannot fully guarantee that no data loss, misuse, or alteration will ever occur.

14. Binding Conditions

By providing personal data and/or other information, users confirm that they agree to these Privacy Policy terms and acknowledge that the Seller has the right to process such information in the cases and scope defined in this document.